Sunrise Airways

Sunrise Airways is a Haitian airline that provides scheduled passenger and charter flights to various destinations in the Caribbean region. The airline was founded in 2009 by Philippe Bayard, a businessman and pilot, with the aim of connecting the capitals and islands that share the same space and the same future in the Caribbean. Sunrise Airways operates a fleet of 10 aircraft, including Embraer EMB 120ER, Embraer EMB 145LR, British Aerospace Jetstream 32, and Cessna Caravan 208. The airline has its main hub at Toussaint Louverture International Airport in Port-au-Prince, Haiti, and offers flights to Cuba, Dominican Republic, Panama, and Guadeloupe. Sunrise Airways is committed to providing customer-oriented service, frequency of flights, and a true Caribbean network that is respectful of users and the environment.

Learn More About Sunrise Airways Policies

Sunrise Airways connects various destinations in the region, such as Dominican Republic, Haiti, Cuba, Panama, Turks and Caicos, Jamaica, St. Martin, and Puerto Rico. If you are planning to fly with Sunrise Airways, you may want to learn more about their policies and procedures. Here are some of the topics that you may find useful:

Baggage Policy: Sunrise Airways allows passengers to bring one carry-on baggage of up to 5 kg and one checked baggage of up to 23 kg for free. The maximum dimensions for both bags are 127 cm (50 inches). If you need to bring more or larger bags, you will have to pay extra fees. You can check the baggage fees and rules on their website or by calling their customer service.

Check-in and Boarding: You can check in online through the airline’s website or mobile app, where you can select your seat, print your boarding pass, or save it on your mobile device. Online check-in is available from 24 hours to 3 hours before your flight departure. You can also check in at the airport, where you need to arrive at least 2 hours before your flight departure for international flights, and at least 1 hour before for domestic flights. You need to present your boarding pass, passport, and visa (if required) at the security and immigration checkpoints. You need to be at the boarding gate at least 30 minutes before your flight departure, otherwise you may lose your seat.

Changes and Cancellations: Sunrise Airways allows passengers to change or cancel their reservations for free until 48 hours before the flight departure. After that, you will have to pay a penalty fee depending on the fare type and the destination. You can make changes or cancellations online, by phone, or at the airport. You can also request a refund if you are eligible. You can find more details about the change and cancellation policy on their website.

Pets on Board: Sunrise Airways accepts pets as checked baggage or in the cabin, depending on the size and weight of the animal. You will have to pay a fee for transporting your pet and provide a health certificate and other documents. You can check the pet policy and requirements on their website or by contacting their customer service.

Forms of Payment: Sunrise Airways accepts various forms of payment, such as credit cards, debit cards, cash, bank transfers, and PayPal. You can pay online, by phone, or at the airport. You can also use their Sun Airpass program, which allows you to buy e-coupons and save money on your frequent travels. You can learn more about the Sun Airpass program on their website.

Group Travel: Sunrise Airways offers special discounts and benefits for group travel of 10 or more passengers. You can request a quote and book your group travel online, by phone, or by email. You can find more information about the group travel policy on their website.

Travel Documents and Requirements: You are responsible for obtaining and presenting all the necessary travel documents and requirements for your flight, such as passport, visa, health certificate, vaccination card, etc. You need to ensure that your passport is valid for at least 6 months from the date of your return flight, and that you have the appropriate visa for your destination country. You also need to comply with the health and safety regulations of the countries you are traveling to or from, such as wearing a face mask, filling out an online immigration form, presenting a negative COVID-19 test result, etc. Please check the travel information and advisories for your destination before you travel.

How to book a flight with sunrise airways reservation?

Sunrise Airways is a Caribbean airline that offers flights to various destinations in the region, such as Dominican Republic, Haiti, Cuba, Panama, Turks and Caicos, Jamaica, St. Martin, and Puerto Rico. If you want to book a flight with Sunrise Airways, you have several options to choose from. Here are some of the ways you can make your reservation:

Online: You can book your flight online by visiting the Sunrise Airways website and following the prompts. You will be able to search for flights, select your seat, and pay for your ticket using various methods, such as credit cards, debit cards, cash, bank transfers, and PayPal. You will also receive a confirmation email with your booking reference and other details.

Phone: You can call the Sunrise Airways call center and speak to a live person who will help you with your reservation. The call center is available Monday to Friday from 6am to 7pm, Saturday and Sunday from 6am to 6pm. You can find the phone numbers for different countries on their website. You can also use WhatsApp to chat with their customer service. You will need to provide your personal and travel information and pay for your ticket over the phone.

Email: You can send an email to Sunrise Airways and request a quote for your flight. You can find the email address on their website. You will need to include your name, phone number, destination, date, and number of passengers. You will receive a reply with the flight details and the payment instructions.

Airport: You can visit the Sunrise Airways counter at the airport and book your flight in person. You will need to show your passport and other documents and pay for your ticket with cash or card. You will receive a printed boarding pass and a receipt.

Sunrise Airways Contact Information and Customer Service

Sunrise Airways is a Caribbean airline that connects various destinations in the region, such as Dominican Republic, Haiti, Cuba, Panama, Turks and Caicos, Jamaica, St. Martin, and Puerto Rico. If you need to contact Sunrise Airways for any reason, you have several options to choose from. Here are some of the ways you can reach them:

Phone: You can call the Sunrise Airways call center and speak to a live person who will assist you with your reservation, cancellation, change, refund, baggage, or any other issue. The call center is available Monday to Friday from 6am to 7pm, Saturday and Sunday from 6am to 6pm. You can find the phone numbers for different countries on their website.

Email: You can send an email to Sunrise Airways and get a response within 48 hours. You can use the online form on their website or send an email directly to customerservice@sunriseairways.net. You can also send an email to baggage.service@sunriseairways.net if you have any issue with your baggage.

Airport: You can visit the Sunrise Airways counter at the airport and talk to their staff in person. You can find the airport information and phone numbers on their website.

Social Media: You can follow Sunrise Airways on Facebook, Instagram, Twitter, and LinkedIn and get the latest news, offers, and updates. You can also send them a message or comment on their posts and get a reply. You can find the links to their social media accounts on their website.

What You Need to Know Before Calling Sunrise Airways Telephone Service

Sunrise Airways is a Caribbean airline that offers flights to various destinations in the region, such as Dominican Republic, Haiti, Cuba, Panama, Turks and Caicos, Jamaica, St. Martin, and Puerto Rico. If you need to call Sunrise Airways telephone service for any reason, you may want to know some of the following information:

Working Hours: You may have to wait for some time to get connected to a live person, depending on the call volume and the availability of the staff.

Language Options: Sunrise Airways telephone service can assist you in English, French, or Spanish. You can choose your preferred language option when you call them. You may also be able to communicate in other languages, such as Creole, if the staff is fluent in them.

Information Required: When you call Sunrise Airways telephone service, you may need to provide some information, such as your name, phone number, reservation number, destination, date, and number of passengers. You may also need to provide your passport and other documents, depending on the purpose of your call.

Payment Methods: Sunrise Airways telephone service can accept various payment methods, such as credit cards, debit cards, cash, bank transfers, and PayPal. You can pay for your ticket, change, cancellation, or refund over the phone. You can also use their Sun Airpass program, which allows you to buy e-coupons and save money on your frequent travels.

Frequently Asked Questions

What are the fare types and benefits offered by Sunrise Airways?

Sunrise Airways offers three fare types: Basic, Plus, and Premium. The Basic fare is the cheapest option, but it has the most restrictions and fees. The Plus fare offers more flexibility and benefits, such as free seat selection, priority boarding, and one free date change. The Premium fare is the most expensive option, but it has the most perks, such as free baggage allowance, lounge access, and full refund. You can compare the fare types and benefits on their website or by contacting their customer service.

What are the travel documents and visa requirements for flying with Sunrise Airways?

You need to have a valid passport and visa (if required) for your destination country. You also need to have a health certificate and a negative COVID-19 test result (if required) for your departure and arrival countries. You can check the travel documents and visa requirements for your destination on their website or by contacting the embassy or consulate of the country you are visiting. You are responsible for obtaining and presenting the necessary documents at the airport. Sunrise Airways is not liable for any consequences or costs arising from your failure to comply with the travel regulations.

How can I check the status of my flight with Sunrise Airways?

You can check the status of your flight with Sunrise Airways online through their website or mobile app, where you can enter your flight number or route and date. You can also check the status of your flight by phone, by calling their customer service, or at the airport, by looking at the flight information screens. You will be able to see the scheduled and actual departure and arrival times, gate number, and any delays or cancellations.

What are the safety and hygiene measures taken by Sunrise Airways during the COVID-19 pandemic?

Sunrise Airways is committed to ensuring the safety and well-being of its passengers and staff during the COVID-19 pandemic. The airline has implemented several safety and hygiene measures, such as:

• Enhanced cleaning and disinfection of the aircraft and facilities
• Mandatory wearing of face masks and gloves by the crew and passengers
• Provision of hand sanitizers and wipes on board and at the airport
• Social distancing and contactless procedures at the airport and on board
• Temperature screening and health declaration forms for the passengers and staff
• Reduced capacity and blocked seats to ensure physical distancing
• HEPA filters and air circulation systems to ensure fresh and clean air on board You can find more information about the safety and hygiene measures on their website or by contacting their customer service.

How can I manage or modify my booking with Sunrise Airways?

You can manage or modify your booking with Sunrise Airways online through their website or mobile app, where you can enter your booking reference and last name. You can also manage or modify your booking by phone, by calling their customer service, or at the airport, by visiting their ticket counter. You will be able to change your flight date, time, or destination, cancel your reservation, request a refund, add extra services, or update your personal information.

What are the extra services and fees offered by Sunrise Airways?

Sunrise Airways offers a variety of extra services and fees that you can add to your booking, such as:

• Seat selection: You can choose your preferred seat on the plane, such as window, aisle, or exit row, for a fee ranging from $5 to $15, depending on the seat type and the destination. You can select your seat online, by phone, or at the airport.
• Priority boarding: You can board the plane before the general boarding group, for a fee of $10. You can purchase priority boarding online, by phone, or at the airport.
• Lounge access: You can enjoy the comfort and convenience of the airport lounge, where you can relax, work, or refresh yourself, for a fee of $20. You can purchase lounge access online, by phone, or at the airport.
• Excess baggage: You can bring more or larger bags than the free baggage allowance, for a fee depending on the weight and size of the bag and the destination. You can pay for excess baggage online, by phone, or at the airport.
• Special meals: You can request a special meal that suits your dietary or religious needs, such as vegetarian, vegan, gluten-free, halal, or kosher, for a fee of $15. You need to request a special meal at least 48 hours before your flight departure, online, by phone, or at the airport.
• Unaccompanied minors: You can arrange for your child aged between 5 and 12 years to travel alone with the assistance of the airline staff, for a fee of $50. You need to fill out an unaccompanied minor form and provide the contact information of the person who will drop off and pick up your child at the airport. You need to book this service at least 24 hours before your flight departure, by phone or at the airport.

What are the in-flight services and entertainment offered by Sunrise Airways?

Sunrise Airways provides a range of in-flight services and entertainment to make your journey more enjoyable, such as:

• In-flight magazine: You can read the latest issue of the Sunrise Airways magazine, which features articles, interviews, and tips about the Caribbean region, culture, and lifestyle.
• In-flight music: You can listen to a selection of music genres, such as reggae, salsa, merengue, and zouk, that reflect the diversity and vibrancy of the Caribbean.
• In-flight snacks and beverages: You can enjoy complimentary snacks and beverages, such as cookies, crackers, chips, juice, water, coffee, and tea, on board. You can also purchase alcoholic drinks, such as beer, wine, and rum, for a fee.
• In-flight shopping: You can buy duty-free products, such as perfumes, cosmetics, jewelry, and souvenirs, on board. You can pay with cash or credit card.

What are the loyalty program and benefits offered by Sunrise Airways?

Sunrise Airways has a loyalty program called Sunrise Club, which allows you to earn and redeem points for your flights and other services. You can join the Sunrise Club for free online, by phone, or at the airport. You will receive a membership card and a welcome bonus of 500 points. You can earn points for every flight you take with Sunrise Airways, depending on the fare type and the distance. You can also earn points for using the services of the airline’s partners, such as hotels, car rentals, and restaurants. You can redeem your points for free flights, upgrades, extra baggage, lounge access, and other rewards. You can check your points balance and transactions online, by phone, or at the airport.

What are the travel insurance and assistance options offered by Sunrise Airways?

Sunrise Airways offers travel insurance and assistance options that you can purchase along with your flight ticket, such as:

• Trip cancellation and interruption: You can get a refund or a rebooking if you have to cancel or interrupt your trip due to unforeseen circumstances, such as illness, injury, death, or natural disaster.
• Medical expenses and evacuation: You can get coverage for your medical expenses and evacuation if you get sick or injured during your trip.
• Baggage loss and delay: You can get compensation for your lost or delayed baggage if it is damaged, stolen, or delayed by the airline or the airport.
• Travel assistance: You can get 24/7 support and assistance for any travel-related issues, such as lost passport, legal advice, emergency cash, or translation service. You can check the travel insurance and assistance options and prices on their website or by contacting their customer service.

What are the special assistance and services offered by Sunrise Airways for passengers with disabilities or reduced mobility?

Sunrise Airways provides special assistance and services for passengers with disabilities or reduced mobility, such as:

• Wheelchair service: You can request a wheelchair service at the airport and on board, free of charge. You can use your own wheelchair or borrow one from the airline. You need to inform the airline about your wheelchair type and size at least 48 hours before your flight departure, online, by phone, or at the airport.
• Assistance animals: You can travel with your assistance animal, such as a guide dog or a service dog, in the cabin, free of charge. You need to provide a health certificate and other documents for your animal. You need to request this service at least 48 hours before your flight departure, online, by phone, or at the airport.
• Medical equipment and oxygen: You can bring your medical equipment and oxygen on board, free of charge. You need to provide a medical certificate and other documents for your equipment and oxygen. You need to request this service at least 48 hours before your flight departure, online, by phone, or at the airport.

Seating and boarding: You can request a special seat and boarding assistance, free of charge. You can choose a seat that is suitable for your needs, such as an aisle seat, a bulkhead seat, or an exit row seat. You can also board the plane before the general boarding group. You need to request this service at least 48 hours before your flight departure, online, by phone, or at the airport.